Shipping and Return Policy
1. Shipping Policy
At KIKI PRODUCTS, we strive to ensure timely and efficient delivery of your orders. Below are the key details of our shipping policy:
- Shipping Locations: We currently ship to locations within [insert countries/regions here].
- Processing Time: Orders are processed within [X] business days after payment confirmation. Please note that orders are not shipped on weekends or holidays.
- Shipping Time: Depending on your location, shipping time may vary. The estimated delivery time is between [X-X] business days. You will receive an email confirmation with tracking information once your order is shipped.
- Shipping Fees: Shipping fees are calculated at checkout based on the destination and the weight of the products ordered. Free shipping is available for orders over [X amount].
- Customs and Duties: For international orders, customs fees, duties, and taxes may be applicable. These charges are the responsibility of the buyer and will not be covered by KIKI PRODUCTS.
2. Return and Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, please review our return and refund policies below:
- Eligibility for Returns: You may return unused and unopened items within [X] days of delivery for a full refund. The product must be in its original packaging and condition.
- Non-Returnable Items: Certain items, such as perishable goods, personalized items, and final sale items, are non-returnable. Please check the product description for more information.
- Return Shipping: Customers are responsible for the cost of return shipping unless the product was damaged or defective upon receipt. Please contact us to receive a return authorization and shipping instructions.
- Refund Process: Once we receive and inspect your returned item, we will process your refund within [X] business days. The refund will be credited to your original method of payment. Please note that shipping fees are non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X] days of receipt, and we will arrange for a replacement or refund at no additional cost.
3. Contact Information
If you have any questions regarding our shipping or return policies, please contact us at kikiexports.com.
