At Gen Toys, we strive to deliver your orders safely and on time.
Orders are typically processed within 1-3 business days after successful payment confirmation.
Delivery times vary depending on your location and courier partner availability. Most orders are delivered within 3-7 business days.
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp whenever available.
Delivery may be delayed due to weather conditions, public holidays, courier issues, or other unforeseen circumstances beyond our control.
If your package arrives damaged, please contact our support team immediately with photos of the package and product.
Please ensure that your shipping address and contact details are accurate. Gen Toys is not responsible for delays caused by incorrect information provided during checkout.
For shipping-related questions, please contact our customer support team.
