Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular wallets via our secure payment gateway. We do not store your card details.

Can I modify or cancel my order after placing it?

You can cancel an order before it ships by contacting us at info@getwhatshop.com or calling +91 9443 040 889.

How do I know my order was placed successfully?

You will receive an order confirmation email immediately after checkout. Check your spam folder if you do not see it.

Is GST included in the price?

Yes, all prices shown on our website are inclusive of GST where applicable.

Shipping & Delivery

How long does delivery take?

Most orders arrive within 4-7 business days across India. Tamil Nadu addresses typically receive within 2-4 days.

Do you ship internationally?

International shipping is available on request. Contact us at info@getwhatshop.com before ordering.

Do you offer free shipping?

Yes — orders above ₹999 ship free within India.

How do I track my order?

Once your order ships, you will receive a tracking link via email and SMS.

Returns & Refunds

What is your return policy?

You can return unopened products within 7 days of delivery. Opened or used products cannot be returned unless defective.

How long do refunds take?

Approved refunds are processed within 7-10 business days to your original payment method.

My product arrived damaged. What do I do?

Email us at info@getwhatshop.com within 48 hours with photos of the damage.

Products & Usage

Are your products natural?

Yes — all our products are 100% natural Ayurvedic formulations with no chemical additives.

Do I need a prescription?

Most of our products are wellness supplements that do not require a prescription. We recommend consulting an Ayurvedic practitioner before starting any new regimen.

How should I store the products?

Store in a cool, dry place away from direct sunlight. Refer to the label on each product for specifics.

Are your products safe for children?

Some products are suitable for children, but we recommend consulting a qualified Ayurvedic practitioner first.

About Us

Where are you based?

We are based in Tiruchirappalli, Tamil Nadu, India.

How can I contact you?